Refund policy

RETURN & REFUND POLICY

Due to the handmade nature of Tsesi Made pieces and for hygiene reasons, all earring sales are final. We do not accept returns or exchanges for change of mind.

Each piece is handmade, so slight variations may occur. These variations are part of the handmade process and are not considered defects.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives. If your item arrives damaged or you receive the wrong item, please contact Tsesi Made within 3 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and work with you to make it right.

Tsesi Made is not responsible for damage caused by normal wear, improper storage, water exposure, or improper handling after delivery.

CANCELLATIONS

If you need to request a cancellation, please contact us as soon as possible. Once an order has been processed or shipped, it cannot be canceled.

LOST OR STOLEN PACKAGES

Tsesi Made is not responsible for packages that are lost or stolen after tracking shows the package as delivered. Please make sure your shipping address is correct before completing your purchase.

Questions about an order can be sent through our website contact form.